More from: IBM

IT was reluctant to support BYOD

Information Technology (IT) was reluctant to support BYOD (Bring Your Own Device). Currently, Digitisation and Chatbots are redefining IT service management best practices. According to a study conducted on 323, IT service executives by ITSM (IT Service management) community many service desk personnel are confident Artificial Intelligence (AI) developments will not affect their jobs. Nearly […]